Effective date: September 6, 2025
Welcome to Tow Truck Now (“Tow Truck Now,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile experiences, forms, and services (collectively, the “Services”). By using our Services, you agree to these Terms. If you do not agree, please do not use the Services.
1) Services
Tow Truck Now provides roadside assistance, towing, and related services to customers in the Lower Mainland / Metro Vancouver area and other regions as available. Specific service availability may vary.
2) Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to request services. By using the Services, you represent that you meet these requirements.
3) Service requests
- Service requests must include accurate information (e.g., your name, contact details, vehicle location, and service needed).
- Estimated arrival times are approximate and subject to traffic, weather, and availability.
- We reserve the right to refuse or cancel a service if information is inaccurate, incomplete, or unsafe.
4) Fees and payment
- Service fees will be communicated before dispatch or completion where possible.
- Payment is due at the time of service unless otherwise agreed.
- We accept major payment methods via our processors. We do not store full payment card details.
- Refunds, if applicable, are handled on a case‑by‑case basis.
5) User responsibilities
By using the Services, you agree to:
- Provide accurate, lawful, and up‑to‑date information.
- Use the Services only for lawful purposes.
- Not misuse or interfere with the Services or engage in fraudulent activity.
6) Location data
If you enable location access or place a map pin, you consent to our use of that data to dispatch services. Accuracy may vary based on your device and network.
7) Third‑party services
We may use third‑party providers for payments, mapping, communications, or other functions. Your use of those services may be subject to their own terms and policies.
8) Limitation of liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages arising from use of the Services.
- Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.
- We are not responsible for delays or failures caused by events outside our reasonable control (force majeure).
9) Indemnification
You agree to indemnify and hold harmless Tow Truck Now, its employees, contractors, and partners from claims, damages, or expenses arising from your use of the Services or violation of these Terms.
10) Intellectual property
All content on our website and Services, including logos, text, images, and software, is owned by Tow Truck Now or licensed to us. You may not reproduce, distribute, or use our content without prior written permission.
11) Termination
We may suspend or terminate access to Services at any time, with or without notice, if you violate these Terms or misuse the Services.
12) Governing law
These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles. Any disputes must be resolved in the courts located in British Columbia.
13) Changes to Terms
We may update these Terms from time to time. The “Effective date” above shows when they were last revised. Continued use of the Services after changes means you accept the updated Terms.
14) Contact us
For questions about these Terms:
Email: info@towtrucknow.ca
Phone: +1 (778) 374-7115
These Terms and Conditions are provided for general informational purposes and do not constitute legal advice. Consider consulting counsel to tailor them to your specific operations and jurisdiction.
